Client Policies & Procedures
These policies ensure a seamless, professional, and transparent experience for all clients. Please review carefully before your first visit.
- Appointment Scheduling, Changes & Fees
Your appointment is important to us. To help us provide timely care for all clients, please notify us at least 24 hours in advance if you need to cancel or reschedule.
Appointments under 60 minutes: A $60 fee applies for same-day cancellations, reschedules, or no-shows.
Appointments 60 minutes or longer (including laser services): A $150 fee applies for same-day cancellations, reschedules, or no-shows.
To secure your booking, we kindly request a valid credit card on file at the time of reservation. Thank you for your understanding and cooperation—this policy allows us to keep our schedule running smoothly and serve you better.
- To begin GLP-1 and wellness services, a full assessment by our MD or NP is necessary.
- Cancellation & No-Show Policy
Cancellation Notice: Provide at least 24 hours’ notice to avoid fees.
Late Cancellations & No Shows: Cancellations made within 24 hours of your appointment will incur a fee of $60 for appointments under 60 minutes OR $150 for appointments over 60 min.
Repeated Infractions: Two or more no-shows or late cancellations within six months may require pre-payment of future appointments.
- Late Arrival
Grace Period: We allow a 15-minute grace period. Arrivals beyond this may need to be rescheduled or service time shortened to prevent delays for subsequent clients.
Service Adjustment: If time permits, your service may be adjusted to fit the remaining schedule. Full-service charges apply regardless of time received.
- Payment & Pricing
Pricing Changes: Service fees and package rates are subject to change. Rates in effect at time of booking will apply.
Sales Tax: Applicable state and local taxes will be added at checkout.
Insurance: Elective spa and aesthetic services are not covered by medical insurance.
- Refunds & Returns
Service Refunds: All service fees, including package purchases, are non-refundable.
Product Returns:
- Unopened Products: May be returned within 7 days of purchase with proof of purchase in exchange for office credit.
- Opened Products: Not eligible for return
Changes cannot be made to purchased packages once treatment has begun.
- Referral
Laser hair removal – refer 3 new clients & receive one free laser hair removal treatment on any 1 area of your choice.
Membership – Refer a new member and receive 30% off your next eligible treatment (new member must sign up for 3 month commitment minimum.)
- Privacy & Consent
Intake Forms: All clients must complete a digital intake form prior to their first service.
Medical Information: We comply with HIPAA standards; your health information is secure and confidential.
Photography Release: You may be asked to consent to before-and-after photography for treatment records and marketing use. Photo use requires explicit client consent.
- Age & Guest Restrictions
Minimum Age: Clients must be at least 18 years old to receive services. Clients under 18 require parental/guardian consent.
Guests: No additional guests are permitted in treatment rooms for safety and privacy reasons.
- Office Hours & Contact
Hours: Mon–Fri: 9 AM – 7 PM Sun: 10 AM – 5 PM
Contact: 646-530-5598 | info@54.183.67.208 | www.lareservenycity.com
- Terms & Conditions
By booking or attending any service, you acknowledge and agree to these policies. We reserve the right to update these policies at any time; changes will be posted on our website and at the front desk.
Thank you for choosing La Réserve Aesthetics & Wellness. We look forward to serving you!